Frequently Asked Questions
How Can I Contact Experts at Dugide?
If you haven't subscribed to our membership plan, you can reach us directly by phone at [phone number] during normal business hours: Monday-Friday from 9:00 am to 9:00 pm EST, and Saturday from 11:00 am to 6:00 pm EST. Alternatively, you can email us at help@dugide.com. For our subscribed members, we offer 24/7 support through these contact methods.
What If My Issues Don’t Get Fixed?
Dugide guarantees to resolve your issues as we only take on problems within our expertise. Once our professionals start working on your device, there's a 99.99% chance it will be fixed. However, if you're unsatisfied with the results in the rare 1% of cases, we offer a refund option. Please visit our refund policy page for more details.
Do I Get a Refund If I Am Not Satisfied With Your Services?
Yes, if you qualify for a refund, we will process it within 7 working days. For more information, please refer to our refund policy page.
What Information Do I Need to Share With You to Avail of the Services?
We only ask for essential information needed to resolve your tech issue, including your name, email address, phone number, and device details. We protect your data in compliance with the laws of your country. For further details, visit our privacy policy page.
Do I Need a Subscription to Avail of Dugide’s Services?
No, you don’t need a subscription to use our services. One-off users can contact us via our Dugide Help Desk at [phone number] or email at help@dugide.com. Subscribed users, however, receive additional services and 24/7 support.
How Can I Start Dugide’s Membership?
Starting a membership is easy! Simply choose a plan that suits you from our website or call our executive team, available 24/7. You can also opt for our add-on services at nominal charges.
Do I Get Help with My Email Accounts?
Absolutely! We are a comprehensive service provider and have specialized teams to assist with email issues, network errors, software and hardware glitches, and more.
How Do I Cancel My Membership?
Canceling your membership is simple. Just email us at help@dugide.com or call our toll-free Dugide Help Desk at [phone number]. Once your request is registered, we will cancel your membership. You can reactivate or renew it at any time by contacting us again.
How Can I Update My Contact and Billing Information?
Why Should I Rely on Dugide??
We are a trusted service provider in the USA, offering legitimate checkout, transaction, and refund processes. You can contact us at help@dugide.com or call during our business hours. We are committed to addressing any concerns and ensuring your satisfaction.
